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If you wish to exchange a product purchased on the site, returns will only be accepted by Lexip if the return procedure is duly followed.

Once the return has been accepted by Lexip customer service, the request is processed. New products will be delivered within a reasonable period of time, which depends on the availability of the products in our stock.

If the ordered products are not available, Lexip will inform you and proceed with the reimbursement of the order under the conditions described.