If you have received a defective product, you can exercise your right of withdrawal:

• or directly by email to our customer service department,
• or by post to Lexip, Customer Service, 45 route d’Apremont, 73000 Barberaz, France

Don’t forget to enclose a copy of the invoice corresponding to the purchase, any document attesting to the date of receipt of the products (e.g. delivery note, etc.), and the reasons for your return request.