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If you have received a defective product, you can exercise your right of withdrawal:

  • or directly by email to our customer service department,
  • or by post to Lexip, Customer Service, 45 route d’Apremont, 73000 Barberaz, France

Don’t forget to enclose a copy of the invoice corresponding to the purchase, any document attesting to the date of receipt of the products (e.g. delivery note, etc.), and the reasons for your return request.

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